Refund & Returns Policy

This Refund and Returns Policy applies to purchases made through TRADEWIND NEXUS PTE. LTD..

1. Return Eligibility

Returns are accepted within 30 days of delivery, provided items are:

• Unused

• In original condition and packaging

2. Non-Returnable Items

Certain items may be non-returnable, including:

• Clearance or final sale items

• Items marked as non-returnable at purchase

3. Return Process

To initiate a return, please contact info@qimoworld.com with your order number and reason for return.

4. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

5. Refunds

Approved refunds will be issued to the original payment method. Processing time may vary depending on your payment provider.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of receipt for assistance.